At Shoplioz, we ensure quality in every product we deliver. However, if you receive an incorrect, damaged, or defective item, we’re here to make it right.

✅ Eligible Cases for Return

We only accept return requests in the following cases:

• The item is damaged
• The item is defective
• The wrong item was delivered

If you face any of the above issues, please contact us within 24 hours of delivery.

🖼 Proof Required

To process your request, please provide:

• Clear photos or a video showing the issue
• Your order number or confirmation email

Email your return request to:
📧 shoplioz25@gmail.com

❗Important: No Refunds

Please note:
We do not offer refunds under any circumstances.
If your return request is approved, we will issue a replacement only for the same item.

⏳ Time Limit

All return requests must be submitted within 24 hours of receiving the product.
Requests made after this time may not be eligible.

🚚 Return Shipping

In most cases, you won’t need to send the product back. If a return is required, instructions will be provided.
Return shipping (if applicable) will be handled only if the issue was caused by us.

Need Help?

📧 Email: shoplioz25@gmail.com
🕐 Support Hours: Monday–Saturday, 10:00 AM – 6:00 PM (U.S. Eastern Time)